Support

Found a bug? Have a suggestion? Want your data deleted? One address for all of it.

What gets you a faster answer

• Which app — Munasafa or Kalimatna — and whether on the web or on a phone.
• Your device, its operating system and your browser, if the problem is in the interface.
• What you were doing when it happened, and what you expected instead.
• A screenshot if you can. Never send a password or a verification code — we will never ask for one.

Common questions

Are your apps free?

Yes — all of them, entirely: no subscription, no in-app purchases, no advertising.

Do I need an account?

No. Munasafa works from a group link with no account, and Kalimatna is fully playable without one. Signing in is optional, and what sits behind it is sync and leaderboards, not the features themselves.

How do I delete my account and data?

In-app where that control exists, or by writing to us. The steps are on the account and data deletion page.

I lost my Munasafa group link

The link is the group's key, and we do not know which groups are yours unless you are signed in. Look for it in the WhatsApp conversation you shared it in, or in your browser history. If you are signed in, your groups appear as soon as you sign in on any device.

Kalimatna rejects a valid Arabic word

The dictionary is broad but it is not all of Arabic. Send us the word and it gets added. For game-specific questions, see kalimatna.com/support.

Do you sell my data or show ads?

No — in none of our products. The detail is in our privacy policy.

I want to report a security vulnerability

Write to the same address with "security" in the subject, and please do not publish the issue before we have fixed it. We read these first, and we are grateful for them.

Our product sites

• Munasafa — munasafa.app
• Kalimatna — kalimatna.com (its support page)